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 After 21 Mar update "Failed to load save data"

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SquallUrahara



Join date : 2013-03-18
Posts : 6

PostSubject: Black screen   Mon Mar 18, 2013 7:54 pm

I can't play the game, a black screen appears when I open the game. Anyone know what I should do?
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Ghost_Star
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Join date : 2012-10-02
Posts : 1669

PostSubject: Re: After 21 Mar update "Failed to load save data"   Tue Mar 19, 2013 8:25 am

we needs more details... dont mean to sound mean, but are you sure its not your screen turning off? or maybe the game loading? were you able to play the game before? what have you tried to do to fix the issue?
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memphiskite
Battalion General [LEGENDARY]


Join date : 2012-09-15
Posts : 1751

PostSubject: Re: After 21 Mar update "Failed to load save data"   Tue Mar 19, 2013 4:43 pm

Could he mean the moment when he just started the game and then the standard messages 'Communicating with network' & 'Launching' came up and then after that, just a black screen, not even the logo for Mobage at the corner?

I know when that happens to me, I just exit out of the app, force quit the app and then try again, and it works fine. It tends to happen very rarely for me.
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FfolkGreene



Join date : 2013-01-18
Posts : 85

PostSubject: Re: After 21 Mar update "Failed to load save data"   Wed Mar 20, 2013 8:56 pm

Not getting a black screen but am getting:

Failed to load save data.
Data may be corrupted.
Please restart the game.

after latest "miscellaneous bug fixes" update for Fantasica from iTunes Appstore.
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zhuwawagu
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Join date : 2013-02-22
Posts : 465

PostSubject: Re: After 21 Mar update "Failed to load save data"   Wed Mar 20, 2013 9:02 pm

FfolkGreene wrote:
Not getting a black screen but am getting:

Failed to load save data.
Data may be corrupted.
Please restart the game.

after latest "miscellaneous bug fixes" update for Fantasica from iTunes Appstore.

me too!!! after the update! Really worrying
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zhuwawagu
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Join date : 2013-02-22
Posts : 465

PostSubject: After 21 Mar update "Failed to load save data"   Wed Mar 20, 2013 9:04 pm

I updated fantasica (the latest patch on 21 March) just now and when I try to start it again it says:

"Failed to load save data.
Data may be corrupted.
Please restart the game"

This is really worrying... Would my save get wiped?! affraid
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fmhern



Join date : 2013-02-10
Posts : 77

PostSubject: Re: After 21 Mar update "Failed to load save data"   Wed Mar 20, 2013 9:09 pm

Same for me! Sad
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ChronoTriggerHappy25
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Join date : 2012-12-17
Posts : 211

PostSubject: Re: After 21 Mar update "Failed to load save data"   Wed Mar 20, 2013 9:12 pm

same happened to me. there will likely be an emergency update.

as far as i know, there is a chashe of info you YOUR device AND their servers. what will happen is when the next update happens your device will download the data and all will be well


since it isn't an isolated incident, it should be addressed within 24 hrs....

that's my belief though
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FfolkGreene



Join date : 2013-01-18
Posts : 85

PostSubject: Re: After 21 Mar update "Failed to load save data"   Wed Mar 20, 2013 9:13 pm

zhuwawagu wrote:
me too!!! after the update! Really worrying

I'm thinking about trying to restore the older version from backup but I don't think that will work for apps. Emailed Mobage; so I guess I'll have to wait. Hopefully my cards and items are in their cloud. In the meantime; I'm missing out on monster recruitment. Ugh.
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zhuwawagu
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Join date : 2013-02-22
Posts : 465

PostSubject: Re: After 21 Mar update "Failed to load save data"   Wed Mar 20, 2013 9:20 pm

I was hoping to farm SSS T_T

They probably were trying to fix the missing 4*+ ticket thing and broke the save when they were doing that. Either that or, I'm also guessing it's a time zone problem, 'cause I'm in Asia and it's 21 Mar, maybe it's still not 21 Mar in USA yet.
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FfolkGreene



Join date : 2013-01-18
Posts : 85

PostSubject: Re: After 21 Mar update "Failed to load save data"   Wed Mar 20, 2013 9:23 pm

Originally posted in "black screen" thread but I emailed Mobage Fantasica support and hope others experiencing this bug do as well. Not fun to be missing out on soul stone gathering.
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FfolkGreene



Join date : 2013-01-18
Posts : 85

PostSubject: Re: After 21 Mar update "Failed to load save data"   Wed Mar 20, 2013 9:27 pm

zhuwawagu wrote:
I was hoping to farm SSS T_T

They probably were trying to fix the missing 4*+ ticket thing and broke the save when they were doing that. Either that or, I'm also guessing it's a time zone problem, 'cause I'm in Asia and it's 21 Mar, maybe it's still not 21 Mar in USA yet.

Currently 20 March in USA EST zone but I doubt it's date/time related.

Also; I noticed clover spikes became aura spikes toward the end of Crimson x Shadows. Maybe Mobage needs to slow its roll on events.
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akirax187



Join date : 2013-01-18
Posts : 65

PostSubject: Re: After 21 Mar update "Failed to load save data"   Wed Mar 20, 2013 9:31 pm

im just glad to hear its not just me. tried re-installing the app and everything was fine until I tried logging in, then I got the same message again.

I'm playing on an iphone btw, if it makes a difference
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zhuwawagu
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Join date : 2013-02-22
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PostSubject: Re: After 21 Mar update "Failed to load save data"   Wed Mar 20, 2013 9:32 pm

FfolkGreene wrote:
I emailed Mobage Fantasica support and hope others experiencing this bug do as well.

yeah good point, I'm gonna do just that >.<

Not just soulstones! I only bought a fresh 5* card yesterday and want to level her up
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FfolkGreene



Join date : 2013-01-18
Posts : 85

PostSubject: Re: After 21 Mar update "Failed to load save data"   Wed Mar 20, 2013 9:34 pm

Also on an iPhone running iOS 6.1.2. Updating to 6.1.3 since I can't play Sad
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FfolkGreene



Join date : 2013-01-18
Posts : 85

PostSubject: Re: After 21 Mar update "Failed to load save data"   Wed Mar 20, 2013 9:38 pm

zhuwawagu wrote:
FfolkGreene wrote:
I emailed Mobage Fantasica support and hope others experiencing this bug do as well.

yeah good point, I'm gonna do just that >.<

Not just soulstones! I only bought a fresh 5* card yesterday and want to level her up

I hear you! I'm trying to level event reward 4* cards: star maidens, heartless, sol-lune - all at lvl 60.
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akirax187



Join date : 2013-01-18
Posts : 65

PostSubject: Re: After 21 Mar update "Failed to load save data"   Wed Mar 20, 2013 10:00 pm

FfolkGreene wrote:
Also on an iPhone running iOS 6.1.2. Updating to 6.1.3 since I can't play Sad

just fyi...updating to 6.1.3 doesnt make it work
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KuroStar
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Join date : 2012-09-24
Posts : 2816

PostSubject: Re: After 21 Mar update "Failed to load save data"   Wed Mar 20, 2013 10:07 pm

iPhone bugs again?!

_________________





What are you looking at? Razz

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FfolkGreene



Join date : 2013-01-18
Posts : 85

PostSubject: Re: After 21 Mar update "Failed to load save data"   Wed Mar 20, 2013 10:08 pm

akirax187 wrote:
FfolkGreene wrote:
Also on an iPhone running iOS 6.1.2. Updating to 6.1.3 since I can't play Sad

just fyi...updating to 6.1.3 doesnt make it work

I know; just meant I'd update to kill some time.
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asephra



Join date : 2013-02-27
Posts : 11

PostSubject: Re: After 21 Mar update "Failed to load save data"   Wed Mar 20, 2013 10:12 pm

I patched this morning and was able to play until now. Getting consistent "Failed to load save data" message now AFTER I downloaded their update from App store. Wth??

Sad
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zhuwawagu
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Join date : 2013-02-22
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PostSubject: Re: After 21 Mar update "Failed to load save data"   Wed Mar 20, 2013 10:17 pm

Any chance we'll get some sort of compensation when they finally fix it? tickets? TE? Pot? 6* cards? bounce
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fmhern



Join date : 2013-02-10
Posts : 77

PostSubject: Re: After 21 Mar update "Failed to load save data"   Wed Mar 20, 2013 10:27 pm

Logged in on my alt. They acknowledged us! Put up the following announcement on the title screen:

Quote :
There is a problem where updating FANTASICA on your iOS device will display a corrupted data message. We are aware of the problem and are currently working on a fix.

We will send out another notice once the problem has been resolved.

Thank you for your patience and understanding. We apologize for any inconvenience caused.
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M60A1
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Join date : 2013-01-02
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PostSubject: Re: After 21 Mar update "Failed to load save data"   Wed Mar 20, 2013 10:53 pm

I figure y'all got this BS....

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fmafanman



Join date : 2013-02-11
Posts : 93

PostSubject: Re: After 21 Mar update "Failed to load save data"   Wed Mar 20, 2013 10:55 pm

Getting the same error
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Kandachime
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Join date : 2012-11-27
Posts : 679

PostSubject: Re: After 21 Mar update "Failed to load save data"   Wed Mar 20, 2013 11:00 pm

6 months, first 6*~2 weeks ago. JUST WHY D:

EDIT:yes im having the same issue.


Last edited by Kandachime on Wed Mar 20, 2013 11:12 pm; edited 1 time in total
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PostSubject: Re: After 21 Mar update "Failed to load save data"   Today at 9:53 pm

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