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 Problems with Device Registration

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ZachLovesLondon



Join date : 2012-12-22
Posts : 3

PostSubject: Problems with Device Registration   Sat Dec 22, 2012 9:55 am

So I joined about 8 days ago and I have really enjoyed this game, and I plan to play it for a long time. I started off just using my iPad to play, and I registered my account on that device. Last night however, I was playing on my account on my iPod, because my iPad was dead, so I wondered if I could register my account on that device too, so that I could trade and such. It allowed me to, and I was quite happy.

This morning I went to play on my iPad again, and it said I needed to register my account, but every time I try to register my account on the iPad, it says "You can not register more than one account on a single device."

My question is, is there anyway to un-register my account from my iPod and then be able to register it on my iPad again? I would much rather play with my iPad.

Thanks.
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Rapicell



Join date : 2012-10-22
Posts : 120

PostSubject: Re: Problems with Device Registration   Sat Dec 22, 2012 10:20 am

Once you register your account on a new device, the old device can never have another account connected to it
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MrMaster1991



Join date : 2012-11-23
Posts : 59

PostSubject: Re: Problems with Device Registration   Sat Dec 22, 2012 6:13 pm

you shouldve read the notice bout the device registration :/
did someone FW-Update/Jailbreak/root his phone and tried out if the device registration works again?
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Thyruz
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Join date : 2012-10-26
Posts : 387

PostSubject: Re: Problems with Device Registration   Sat Dec 22, 2012 11:29 pm

thats such a stupid mechanic, why shouldn`t an account be registered to multiple devices?

I accidently registered my account on a friends device today, now i`m unable to play normally on my mobile phone anymore :/

So i have to buy a new phone to continue playing? sorry but they can`t be serious with that.
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MrMaster1991



Join date : 2012-11-23
Posts : 59

PostSubject: Re: Problems with Device Registration   Sun Dec 23, 2012 12:56 am

If ur phone runs with android, u can probably reinstall another older/newer android (2.3-4.0) and try out if device registration works again. No guarantee from me, just my theory that device registration is done through the installed os,
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Thyruz
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Join date : 2012-10-26
Posts : 387

PostSubject: Re: Problems with Device Registration   Sun Dec 23, 2012 12:57 pm

MrMaster1991 wrote:
If ur phone runs with android, u can probably reinstall another older/newer android (2.3-4.0) and try out if device registration works again. No guarantee from me, just my theory that device registration is done through the installed os,

will try out, thanks, but i don´t have big hope that will work. And the support just wrote me a stupid standard reply, AWESOME Sad
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MrMaster1991



Join date : 2012-11-23
Posts : 59

PostSubject: Re: Problems with Device Registration   Sun Dec 23, 2012 6:11 pm

Thyruz wrote:
MrMaster1991 wrote:
If ur phone runs with android, u can probably reinstall another older/newer android (2.3-4.0) and try out if device registration works again. No guarantee from me, just my theory that device registration is done through the installed os,

will try out, thanks, but i don´t have big hope that will work. And the support just wrote me a stupid standard reply, AWESOME Sad


As last hope, you can install bluestacks on you pc and plax on your account through this program.
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predator852
Gingerbreadian [SPECIAL]


Join date : 2012-10-04
Posts : 1326

PostSubject: Re: Problems with Device Registration   Sun Dec 23, 2012 11:20 pm

Thyruz wrote:
MrMaster1991 wrote:
If ur phone runs with android, u can probably reinstall another older/newer android (2.3-4.0) and try out if device registration works again. No guarantee from me, just my theory that device registration is done through the installed os,

will try out, thanks, but i don´t have big hope that will work. And the support just wrote me a stupid standard reply, AWESOME Sad

SS (NOT MOBAGE) has a customer support # somewhere, and I heard players say that they called and they had the registration moved back to their old device when they bought a new phone etc. (this was before you could register your account on a different device in the fist place) so I'm sure if you call they can fix it...

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Thyruz
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Join date : 2012-10-26
Posts : 387

PostSubject: Re: Problems with Device Registration   Mon Dec 24, 2012 12:02 am

predator852 wrote:
Thyruz wrote:
MrMaster1991 wrote:
If ur phone runs with android, u can probably reinstall another older/newer android (2.3-4.0) and try out if device registration works again. No guarantee from me, just my theory that device registration is done through the installed os,

will try out, thanks, but i don´t have big hope that will work. And the support just wrote me a stupid standard reply, AWESOME Sad

SS (NOT MOBAGE) has a customer support # somewhere, and I heard players say that they called and they had the registration moved back to their old device when they bought a new phone etc. (this was before you could register your account on a different device in the fist place) so I'm sure if you call they can fix it...

good idea, thanks, but they know how to hide themselves Smile Mobage keeps sending me the same stupid standard answer...

Found http://www.siliconstudio.co.jp/english/ through google, but there isn´t even an email address or something to contact them Sad

http://www.siliconstudio.co.jp/index.html seems to have more info but my japanese isn`t that good ^^

Edit: fantasica_support@siliconstudio.co.jp hopefully works. I wrote an email and hopefully get reply from them

Edit 2:

And the answer is:

Quote :
Thank you for contacting the Fantasica Support Team! We are constant
> ly striving to improve our service and appreciate your valuable feedback!
>
> Regarding your inquiry, please be informed that when you register your accou
> nt to new device, the device which was previously registered will no longer
> have access to the game with the same account. Please note that if you accid
> entally registered your account to a new device, the account cannot be retur
> ned to the previous device.
>
> As always, your continued patronage is very important to us. If you have any
> additional questions, please do not hesitate to ask. For ongoing service re
> quests, we ask that you retain any previous relevant emails in order to fac
> ilitate the support process. Thank you again for playing Fantasica and we lo
> ok forward to hearing from you again.
>
> Kind regards,
> The Fantasica Support Team

surprise, surprise Sad They know how to treat their customers...And i still don`t get whats the sense with that, not to be able to play on a device i already played on.
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ZachLovesLondon



Join date : 2012-12-22
Posts : 3

PostSubject: Re: Problems with Device Registration   Mon Dec 24, 2012 8:35 am

They might not want people to be able to share the same account? I know its stupid, but when they said you cannot register multiple accounts on the same device, I thought they just meant that I couldn't play on two accounts on my ONE device, not two devices on ONE account.

I hate the system :/
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Mr. M



Join date : 2012-11-25
Posts : 3

PostSubject: Re: Problems with Device Registration   Tue Dec 25, 2012 1:29 am

My GF just got her phone wet. Now we can't trade her 5*s to her new device because of new registration. so there isn't a good point of contact or any success stories on getting them to allow even just 1 transfer?
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Wiri



Join date : 2013-02-21
Posts : 3

PostSubject: Re: Problems with Device Registration   Thu Feb 21, 2013 9:27 pm

Where can you register the device exactly?
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KuroStar
☆☆☆☆☆☆


Join date : 2012-09-24
Posts : 2816

PostSubject: Re: Problems with Device Registration   Fri Feb 22, 2013 4:50 am

May I ask why did you bump this topic when THERE IS AN FAQ ON DEVICE REGISTRATION MADE BY ME?!
You obviously did not read the forum FAQ on the sticky, all the information are in the FAQ
http://www.fantasicaunofficial.com/t4270-the-comprehensive-faq-for-device-registration-version-33
Moderator, MERGE THIS!
If such a thing happens again, I will definitely ask for a sticky to the Device Registration FAQ


Thyruz wrote:
predator852 wrote:
Thyruz wrote:
MrMaster1991 wrote:
If ur phone runs with android, u can probably reinstall another older/newer android (2.3-4.0) and try out if device registration works again. No guarantee from me, just my theory that device registration is done through the installed os,

will try out, thanks, but i don´t have big hope that will work. And the support just wrote me a stupid standard reply, AWESOME Sad

SS (NOT MOBAGE) has a customer support # somewhere, and I heard players say that they called and they had the registration moved back to their old device when they bought a new phone etc. (this was before you could register your account on a different device in the fist place) so I'm sure if you call they can fix it...

good idea, thanks, but they know how to hide themselves Smile Mobage keeps sending me the same stupid standard answer...

Found http://www.siliconstudio.co.jp/english/ through google, but there isn´t even an email address or something to contact them Sad

http://www.siliconstudio.co.jp/index.html seems to have more info but my japanese isn`t that good ^^

Edit: fantasica_support@siliconstudio.co.jp hopefully works. I wrote an email and hopefully get reply from them

Edit 2:

And the answer is:

Quote :
Thank you for contacting the Fantasica Support Team! We are constant
> ly striving to improve our service and appreciate your valuable feedback!
>
> Regarding your inquiry, please be informed that when you register your accou
> nt to new device, the device which was previously registered will no longer
> have access to the game with the same account. Please note that if you accid
> entally registered your account to a new device, the account cannot be retur
> ned to the previous device.
>
> As always, your continued patronage is very important to us. If you have any
> additional questions, please do not hesitate to ask. For ongoing service re
> quests, we ask that you retain any previous relevant emails in order to fac
> ilitate the support process. Thank you again for playing Fantasica and we lo
> ok forward to hearing from you again.
>
> Kind regards,
> The Fantasica Support Team

surprise, surprise Sad They know how to treat their customers...And i still don`t get whats the sense with that, not to be able to play on a device i already played on.
Even there is a contact number that we can try to contact silicon, I'm not sure about overseas calls.

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Last edited by KuroStar on Fri Feb 22, 2013 10:11 pm; edited 4 times in total
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KuroStar
☆☆☆☆☆☆


Join date : 2012-09-24
Posts : 2816

PostSubject: Re: Problems with Device Registration   Fri Feb 22, 2013 4:58 am

lol.... just realised this topic was posted long ago... *facepalm

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